Skip to main content

Compliance Policies

This section of our website outlines the rules and regulations that our company follows to ensure that we are operating within the legal and ethical boundaries of our industry. This includes information on topics such as data privacy, anti-discrimination, and workplace safety, as well as details on how employees and customers can report any potential violations of these policies.

​By regularly reviewing and updating our compliance policies, we aim to maintain a high standard of conduct and integrity in all of our business practices.

Please note, all of our telephone calls are recorded for training and monitoring purposes. Our team are here to help you, so please be respectful when speaking to them.

AWR Policy

V6.0 – 25.01.2024

CCTV Policy

V2.0 – 04.06.2018

Anti-Criminal Finance Policy

V2.0 – 12.02.2020

Third-Party Behaviour Policy

V1.0 – 31.10.2023

Equality & Diversity Policy

V3.0 - 26.08.2020

Equal Opportunities Policy

V5.0 – 26.08.2020

Quality Policy

V7.0 – 16.12.2024

Whistleblowing Policy

V2.0 – 15.12.2023

Working From Home Policy

V6.0 – 25.01.2024

Young Worker Policy

V1.0 – 06.12.2018

Sexual Harassment Policy

V1.0 – 01.10.2024

Neonatal Care Leave & Pay Policy

V1.0 – 06.04.2025

Privacy Policy

V6.0 – 25.01.2024

Privacy Notice

V3.0 – 25.04.2018

Data Protection Policy

V7.0 – 19.12.2023

Website Acceptable Use Policy

V2.0 – 27.08.2020

Website Cookie Policy

V3.0 – 23.01.2024

Website Terms & Conditions

V2.0 – 23.01.2024

Personal Data Retention Policy

V5.0 – 23.01.2024

Environmental Policy

V6.0 – 08.12.2023

Complaints Procedure

V9.0 - 25.08.2020

Drug and Alcohol Policy

V4.0 – 26.01.2017

Health & Safety Policy

V9.0 - 10.2023

Communicable Diseases Policy

V2.0 – 12.09.2022