Job Title: Customer Service

Location: Yate

About the company: They are a leader in consumer packaging solutions including folding cartons, cups, foodservice packaging, cooking solutions and multipack

Job Description:

• Manage your own allocation of customers in detail from the initial order to the delivery of the product, ensuring each department is on schedule.
• Process orders and provide timelines to meet deadlines.
• Maximise customer satisfaction by responding to queries efficiently and professionally.
• Establish good working relationships with all internal departments.
• Provide accurate estimates for new orders confidently.
• Work closely with Sales Account Managers and regularly update them with sales forecasts.
• Participate in regular review meetings, including for customer service performance.
• Support the team with absence (sickness and holiday cover).
• Stay after shift to finish tasks when needed (e.g., to solve problems that may arise late in the day).

Job Requirements:

• Confident in conversing with customers (new and existing).
• Able to prioritise tasks and organise resources efficiently.
• Attention to detail with the ability to identify and solve hidden problems.
• Good level of English and Maths.
• IT literate (including Excel and Word).

Required Skills:

• Experience in a Customer Service role (preferred but not essential).
• Excellent telephone manner.
• Experience and/or ability to handle challenging situations.

Additional Information: We are looking for candidates who are reliable, responsible, and have a positive attitude. Candidates must be able to work off their own initiative as well as in a team.

Benefits:

• Competitive salary and perks.
• Health and wellness programs.
• Professional development opportunities.
• Additional unique benefits your company offers.

How to Apply: Instructions on how to submit an application. Include deadlines if any.