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Parts and Service Advisor

Parts and Service Advisor

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24-7 Staffing

We are recruiting for a distributor throughout the Southwest and Wales. An opportunity has arisen for a Parts Advisor at our Bodmin Depot.

Reporting to the Parts Team Leader/ Depot Manager, the primary function of the role will be selling to the construction industry, and you will play a key role in all day-to-day proactive aspects of the parts department, ensuring we deliver the corporate objective to “grow our business by delighting our customers”.

Purpose of role:

  • To deliver the best aftermarket support in the area covered by the depot, to all market sectors.
  • To deliver the company corporate objective.
  • To be the customers first point of contact, continuing with effective communication, managing the process through to delivery.
  • To work in line with the Parts Team Leader & Depot Manager to achieve the Parts targets, budgets & objective.       

Key Responsibilities:

  • Support the team leader to ensure the budgeted parts profitability is achieved each month. 
  • Support the team leader to ensure the departments parts sales are in line with company expectations, whilst reporting ideas and opportunities to increase monthly performance.
  • Ensure all phone calls are efficiently captured and dealt with professionally.
  • Customer Relationship Management to be conducted to company process.
  •  To achieve the depot customer, target each month.
  •  Process orders & invoice out all parts within the company standard. Retail/Warranty/ Internal.
  •  Ensure all warranty parts are returned, (clean & tagged) stored, packaged & dispatched as per company process.
  •  To raise & escalate parts shortage or delay in delivery as per company process.
  •  Responsible for packing and sending requested parts on a courier service and within its collection time/deadline.
  •  Responsible for parts work area, H&S/housekeeping, kept within company standard.
  •  Monitor stock levels, report & investigate any discrepancies.
  •  Parts returns to be carried out efficiently and within timescale to company standard.
  •  Goods inwards process to be managed to company standard.
  •  Work with colleagues to ensure departmental cover for absence & industry holidays. 
  • To carry out any other duties deemed to be reasonable within the individual’s capabilities, requested by the depot manager.

 Key Competencies:

  •  The ability to maximise sales levels from each call completed.
  • Confident and professional.
  • High personal integrity and honesty.
  • Communication skills – ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved. 
  • The ability to work as part of a team.
  • Organisational skills – ability to manage own workload effectively to ensure key responsibilities are met.

Additional information:

  • 20 days paid holiday plus bank holidays.
  • Full support and training will be provided.
  • Pension scheme
  • Free parking

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Job Overview
Category
Industrial
Offered Salary
15 - 18 per hour
Job Type
Permanent
Consultant